Refund Policy
The No Scrubs AI refund policy for failed generations, duplicate purchases and completed videos.
Overview
No Scrubs AI sells one-time credit packs. Credits are consumed when a paid video task starts. This policy explains when reserved credits are returned automatically and when a cash refund may be available.
Technical failures
If a paid generation fails because of a technical problem, a moderation-system error or a missing playable output, the reserved credits are returned automatically. You do not need to contact support for the automatic credit return.
Quality incidents
If a completed video is materially unusable because of a service defect, contact support with the task reference and a description of the problem. We may review the task, attempt a replacement or issue credits when the defect is confirmed.
Subjective dissatisfaction
Completed videos that match the stated template, duration, frame and resolution are not refundable simply because the performance style, pose or personal preference is not what you expected. Review the published examples before generating.
Duplicate or accidental purchases
Contact support as soon as possible if you believe a charge is duplicate or accidental. Include the account email, purchase date, amount and order reference. Requests are reviewed individually, and approved cash refunds are returned through the original payment method when available.
Used credits
Credits already consumed by a completed generation are generally not refundable. If a completed video is materially unusable because of a service defect, include the task reference and a description of the problem so it can be investigated.
Chargebacks
Please contact support before starting a payment dispute. A chargeback may pause credit access while the payment is reviewed. Fraudulent or abusive refund activity may result in account restrictions.
Processing time
Approved refunds are processed within a reasonable period. Bank and payment-provider timelines may add several business days after the refund is issued.
Contact
Send refund questions to support@noscrubsai.video.
Last updated: November 13, 2026
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